Contact CropWings
Call CropWings on +91 9848822645, email connect@cropwings.com, or visit our headquarters at Ten Madhapur, HITEC City, Hyderabad, Telangana 500081. For bookings and support, the fastest route is the in-app help section of the CropWings app.
Phone: +91 9848822645
Email: connect@cropwings.com
Head office: Ten Madhapur, HITEC City, Hyderabad, Telangana 500081, India
Reach us directly
- Phone: +91 98488 22645 (Monday–Saturday, 9:00 AM – 6:30 PM IST)
- Email: connect@cropwings.com (replies within one working day)
- Office: Ten Madhapur, HITEC City, Hyderabad, Telangana 500081
- In-app: open the CropWings app → Profile → Help & Support → Chat
Support hours
| Channel | Hours (IST) | Best for |
|---|---|---|
| Phone | Mon–Sat, 9:00 AM – 6:30 PM | Urgent spray-day issues, assisted bookings |
| In-app chat | Mon–Sat, 9:00 AM – 6:30 PM (tickets can be raised 24×7) | Booking changes, coupon redemption, payment queries |
| Replies within one working day | Partnerships, pilot onboarding documents, invoices |
Fastest route for farmers: in-app support
- Open the CropWings app and go to the Profile tab → Help & Support.
- Pick the booking the query relates to so the team sees your booking ID, plot and pilot straight away.
- For a spray in progress, use 'Report an issue' on the live order screen — these are picked up on priority.
- Keep your registered mobile number handy if you call instead; bookings are looked up against it.
Visiting the office
The office sits in the Madhapur–HITEC City corridor of Hyderabad's IT district. TODO(verify): It is an operations headquarters rather than a walk-in service centre, so please write to connect@cropwings.com to schedule a meeting before visiting. Drone demonstrations are arranged on partner farms in Telangana and Andhra Pradesh, not at the office premises.
Pilots, dealers and input companies
Certified pilots who want to fly on the network apply through the pilot option in the CropWings app — keep your DGCA Remote Pilot Certificate and drone UIN ready. Agri-input companies interested in sponsoring spray coupons should email connect@cropwings.com with the subject 'Coupon partnership'. If you want to buy a drone, batteries or spares rather than book a service, visit dronestoreindia.com.
Postal and courier address: CropWings, Ten Madhapur, HITEC City, Hyderabad, Telangana 500081, India.
Frequently Asked Questions
What are CropWings customer support timings?
TODO(verify): Phone (+91 98488 22645) and in-app chat are staffed Monday to Saturday, 9:00 AM to 6:30 PM IST. You can raise an in-app ticket any time, including Sundays and holidays — it is picked up the next working day. Issues on an active spray booking are handled on priority through the 'Report an issue' option on the live order screen.
How do I contact CropWings support from inside the app?
Open the CropWings app, go to the Profile tab and tap Help & Support. Choose the booking your query relates to — that attaches your booking ID, plot details and assigned pilot automatically, which speeds up resolution. For a spray that is currently underway, use 'Report an issue' on the live order screen instead of starting a fresh chat.
Can I book drone spraying over the phone instead of the app?
TODO(verify): Yes. Call +91 98488 22645 during working hours and the team can place an assisted booking against your registered mobile number. The app remains the faster option — it shows live pilot status, your exact per-acre quote and any coupon discounts before you confirm — but phone-assisted booking exists precisely for farmers who prefer to talk it through.
Can I visit the CropWings Hyderabad office for a drone demo?
The Ten Madhapur, HITEC City office is an operations headquarters, so demos are not held there. CropWings arranges drone spraying demonstrations on partner farms in Telangana and Andhra Pradesh. Email connect@cropwings.com with your district and crop, and the team will connect you to the nearest scheduled demo or a pilot operating in your area.
Fastest support: the CropWings app
Compare nearby certified pilots, see exact per-acre quotes, and apply coupon discounts — free on iOS and Android.